Project Description
Ooredoo is a telecommunications company of Qatari origin. In 2014, Tunisiana became the Tunisian subsidiary of the Ooredoo group.
Needs:
- Train customer advisers in telephone communication techniques
- Sensitize learners about customer relations, customer satisfaction, advice and autonomy
Tunisiana: Sales and Customer Relations
Solutions
Device composed of several short modules of the Rapid Learning type: an e-Learning module and a Serious Game
4 missions / 4 axes of analysis: the learner plays the role of a customer advisor by answering calls and finding solutions for each client.
Benefits & Results
Excellent pedagogical impact of the training
Strong involvement of managers, project leaders and facilitators
Immersive and didactic content
Pathway through 4 axes of analysis for a complete training: customer satisfaction, consulting, customer relationship and autonomy
