Project Description

SNCF is a French Railway | Turnover of €33.3 billion | 272,000 employees in France and around the world


  • Tackle the regional lines’ opening to competition by improving customer service and reducing costs
  • Make agents fully competent in the Digital Apps to which customers have access
  • Help customers become as independent as possible regardless of their level of familiarity with digital tools

Game of TER SNCF – Digital Support

  • A Gamified Mobile Application containing tutorials combined with a game which involves managing a station and its travelers

  • Creation of a monitoring tool allowing global tracking of results, in order to provide the users with personalised challenges

Benefits & Results
  • Strong internal participation with 17,000 agents using it

  • Customer autonomy, time saving and real-time information

  • Repetition of short sessions (Casual Gaming) for better memory anchoring

  • Maintaining the challenge by regularly providing new challenges and quests

Do you find yourself in this project?

A team of specialists Digital Learning Adapted, dedicated to your project


Let’s stay connected

Join the Digital Learning newsletter

Follow ITycom on social media

ITYCOM Recruits