SNCF2020-09-09T16:52:51+01:00

Project Description

SNCF is a French Railway | Turnover of €33.3 billion | 272,000 employees in France and around the world

Needs:

  • Tackle the regional lines’ opening to competition by improving customer service and reducing costs
  • Make agents fully competent in the Digital Apps to which customers have access
  • Help customers become as independent as possible regardless of their level of familiarity with digital tools

Game of TER SNCF – Digital Support

Solutions
  • A Gamified Mobile Application containing tutorials combined with a game which involves managing a station and its travelers

  • Creation of a monitoring tool allowing global tracking of results, in order to provide the users with personalised challenges

Benefits & Results
  • Strong internal participation with 17,000 agents using it

  • Customer autonomy, time saving and real-time information

  • Repetition of short sessions (Casual Gaming) for better memory anchoring

  • Maintaining the challenge by regularly providing new challenges and quests

Do you find yourself in this project?

A team of specialists Digital Learning Adapted, dedicated to your project

CONTACT US

Let’s stay connected

Join the Digital Learning newsletter

Follow ITycom on social media

ITYCOM Recruits

Switch to HTML5!

In a few months your Flash Modules will no longer appear on browsers