Project Description
Altamedia is a consulting and training company specialized in customer relationship management
Multilingual and international intervention by several customer relationship experts
Several prestigious references in different sectors of activity in Switzerland and France
Needs:
- Training on the theme of quality in call reception
- Improve telephone communication with customers
- Managing conflict situations
Altamedia: Quality in call reception
Solutions
- e-Learning module composed of 5 chapters for a duration of 30 minutes
- Free navigation allowing the user to get to the essential
- An illustrated quiz to validate knowledge
Bénéfices & Résultats
- Better control of the key steps of a call reception interview
- Better management of difficult situations and customer aggressiveness
- Better support for learners on their sales arguments
