Project Description

Altamedia is a consulting and training company specialized in customer relationship management
Multilingual and international intervention by several customer relationship experts
Several prestigious references in different sectors of activity in Switzerland and France


  • Training on the theme of quality in call reception
  • Improve telephone communication with customers
  • Managing conflict situations

Altamedia: Quality in call reception


  • e-Learning module composed of 5 chapters for a duration of 30 minutes
  • Free navigation allowing the user to get to the essential
  • An illustrated quiz to validate knowledge
Bénéfices & Résultats
  • Better control of the key steps of a call reception interview
  • Better management of difficult situations and customer aggressiveness
  • Better support for learners on their sales arguments

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