Training actors to highlight the full potential of learning, focusing on KPIs in line with the company’s strategy… Is the customer relationship the key priority? The evolution of the Net Promoter Score (NPS), following relevant training, is an indicator that is recognised by decision-makers.
Of course, using personalised KPIs means defining them upstream, combining them with the strategy and the training objectives: guaranteeing compliance with the company’s priorities and putting training at the heart of its strategy.
Finally, beyond the short- and medium-term impact of ane-Learning programme, training managers must be able to adopt a longer-term vision. This is because training is also a tool for retaining talent, developing employees and building their career path, and therefore a tool to promote employee engagement and involvement.
This is a key argument for companies, and the consultancy firm Mazars Consulting evaluated the cost of disengaged teams at more than €12,000 per year per employee !